Terms and Conditions

Silk Sensation 100% Silk Duvets, Underlays, Pillows and Pillowcases are guaranteed against faulty workmanship for a period of 8 years from purchase date. Please retain your receipt of purchase. Please note - The guarantee does not cover normal wear and tear or product abuse by the purchaser.

If the goods were not received in perfect condition and were damaged via the courier please return within 14 working days. Cornwall Holdings 2008 Ltd will be happy to replace the damaged goods provided they remain unused and in their original package.

You have received an item that is damaged-

          * You must contact us on NZ 0800822827 or Australia 0064274347826 or email us within 24 hours of receipt of the damaged goods

          *The item must be returned to us within 14 days

          * A replacement item will be shipped to you at our expense

  You have received the wrong item-        

          *The item must be returned to us within 14 days

          *A replacement item will be shipped to you at our expense

          *You must contact us on either NZ 0800822827 or Australia 0064274347826 or email within 24 hours of receipt of the wrong item.

          * We will pay for the wrong item to be shipped back to us, the item must be returned in the original packaging

          * A replacement item will be shipped to you at our expense